- Do It All on a Single Platform. Real-time voice and chat functions.
- Talk, chat, teach and support on a single multi-channel platform.
- Enforce your message and help customers faster by sending documents, images and files.
- Convert visitors to leads, leads to customers and build customer loyalty with proactive service.
- Connect With Customers Across The World.
- Platform backed by a private global infrastructure.
- Deliver crystal-clear voice calls & reliable chat messages with minimum downtime.
- High-grade security and anti-fraud management with maximum flexibility.
- Connected to multiple point of presence which provides minimal latency and maximum bandwidth for a high-quality call experience.
- Instant Integration and Deployment
- Easy integration for any app or website with just a few lines of code.
- Minimal setup and hardware with zero infrastructure requirements and costs.
- Delight customers quickly with voice calls, live chats and more.
- Improve Agent Productivity
- Solve every case faster with feature-rich communications.
- Minimize customer wait-time with preset answers.
- Limit the number of chats an agent can participate in at one time.
- Make invisible notes in the chat log for future customer reference.
- Allow customers to send queries that are answered as soon as your agents are back.
- Automate Agent Assignments
- Regulate agent workload with intelligent routing.
- Instantly matches new inquiries with the most suitable agents.
- Routing is optimized based on aggregated customer identities, and network activity and balance.
- Collect Data On Every Conversation
- Optimize your support with call monitoring and analytics.
- Get real-time updates on key performance indicators and billing.
- View individual agents' metrics to accurately assess their performance.
- Record all voice calls to monitor interactions between agents and customers.
- Save your call history and sort by agent, account, customer, date, and time.
- Customizable Backgrounds & Image
- Integrate your brand image into the platform.
- Customize the platform's colors, backgrounds, and ringtones to fit your brand.
- Agents can personalize their own profile for increased identity recognition. Add a branded video to your calling screen to enhance company image.
- Add a branded video to your calling screen to enhance company image.
- Create Seamless Customer Experiences
- Employ robust calling features and options
- Bring in technical support staff to a group call to solve a problem.
- Minimize customer waiting time with automatic call routing.
- Reach customers directly on their landline or mobile phone using the dial pad in the liveConnect dashboard.
- Combine Support Tools
- Utilize and integrate other tools into the platform.
- Integrate your CRM platforms such as SalesForce and Microsoft Dynamics to sync all prospect information.
- Utilize a partitioned online charging system to provide intuitive, straightforward account management of user wallets.
- Provide Background Support
- Allow your agents to help each other during support.
- Supervisors and colleagues can assist a fellow agent during an active customer support session.
- Seamlessly transfer an active customer case to the best-suited agent to resolve it.